
		Hiram Grau, Director	Pat Quinn, Governor

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Citizen Survey

The Illinois State Police continues to seek improvements in the quality of the services it provides to the people living in or visiting Illinois. As part of the effort to improve services, we ask that you share your opinions about the Illinois State Police. Please take a few moments to complete this survey. Your response will be part of the ongoing planning effort to place State Police resources where they are most needed, while addressing concerns of Illinois citizens.

Please enter your 5-digit zipcode.

What is your age?

What is your gender? Male Female

What is your race or ethnic origin?

Question 1. How many times have you had contact with an Illinois State Police (ISP) officer in the last year? (Motorist assist, traffic citiation, written warning, crash, etc.)

1-2 times

3-5 times

6-8 times

9 or more times

Question 2. How many times have you accessed an ISP sponsored service (internet, FOID, safety education, etc.) within the last year?

1-2 times

3-5 times

6-8 times

9 or more times

Question 3. Of the above contacts with the Illinois State Police the nature of the contact(s) were: (Select all that apply.)

Traffic Citation	Traffic Crash
Witness to Traffic Crash	Roadside Assistance
Written Warning	Arrested
Requested Information	Attended a Safety Program
Visited Website	Illinois State Fair - Springfield
Illinois State Fair - DuQuoin	Witness to Crime
Victim of Crime	No Contact

Question 4. Which of the above contacts was your most recent contact with an ISP officer or ISP sponsored service? (Select only one.)

Traffic Citation	Traffic Crash
Witness to Traffic Crash	Roadside Assistance
Written Warning	Arrested
Requested Information	Attended a Safety Program
Visited Website	Illinois State Fair - Springfield
Illinois State Fair - DuQuoin	Witness to Crime
Victim of Crime	No Contact

Question 5. Based on your most recent experience with the Illinois State Police:

Please respond to the following questions if you had contact with an employee of the ISP.

Strongly Agree

Agree

Neither Agree or disagree

Disagree

Strongly Disagree

The ISP representative treated me fairly

The ISP representative was professional

The ISP representative was helpful

The ISP representative was courteous

The ISP representative was knowledgeable

The ISP representative was timely

Please respond to the following questions if you had contact with an ISP sponsored service.

Strongly Agree

Agree

Neither Agree or disagree

Disagree

Strongly Disagree

The ISP service was professional

The ISP service was helpful

The ISP service was understandable

The ISP service was timely

Question 6. Based on your experiences with the Illinois State Police, please rate the overall quality of service provided.

Excellent

Above Average

Average

Below Average

Poor

Question 7. Please rate how safe you feel today compared to five years ago:

Much safer

Somewhat safer

Neither safer nor less safe

Somewhat less safe

Much less safe

In your community

On Illinois Highways

Question 8. Please estimate how often you travel Illinois' Interstates, US Highways, or State Routes?

Daily

3-4 times per week

1-2 times per week

1-2 times per month

Less than 1 time per month

Never

Question 9. How many times in the last year would you estimate you have witnessed an ISP officer making contact with motorists?

0-1 time

2-3 times

4-6 times

7-10 times

11 or more times

Question 10. Please rank from 1 (most serious) to 7 (least serious) the following threats to your safety on Illinois' roadways.

	Aggressive Driving/Road Rage
	Alcohol or Drug Impaired Drivers
	Commercial Vehicles (Tractor-Trailers)
	Road Construction
	Seatbelt/Child Restraint Use
	Speeding
	Weather

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