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Hiram Grau, Director
Hiram Grau,
Director
Pat Quinn, Governor
Pat Quinn,
Governor


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  Citizen Survey  

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The Illinois State Police continues to seek improvements in the quality of the services it provides to the people living in or visiting Illinois. As part of the effort to improve services, we ask that you share your opinions about the Illinois State Police. Please take a few moments to complete this survey. Your response will be part of the ongoing planning effort to place State Police resources where they are most needed, while addressing concerns of Illinois citizens.
Note: Responses to the following questions are used for demographic classification only and not to collect personal information about our respondents.
 
  Please provide your 5-digit U.S. postal (zip) code: Reside outside of U.S.
What is your age group?
What is your gender?
Male   Female    
What is your race or ethnic group?
Question 1. How many times have you had contact with an Illinois State Police (ISP) officer in the last year? (Motorist assist, traffic citiation, written warning, crash, etc.)
0
1-2 times
3-5 times
6-8 times
9 or more times
Question 2. How many times have you accessed an ISP sponsored service (internet, FOID, safety education, etc.) within the last year?
0
1-2 times
3-5 times
6-8 times
9 or more times
Question 3. Of the above contacts with the Illinois State Police the nature of the contact(s) were: (Select all that apply.)
Traffic Citation Traffic Crash
Witness to Traffic Crash Roadside Assistance
Written Warning Arrested
Requested Information Attended a Safety Program
Visited Website Illinois State Fair - Springfield
Illinois State Fair - DuQuoin Witness to Crime
Victim of Crime No Contact
Question 4. Which of the above contacts was your most recent contact with an ISP officer or ISP sponsored service? (Select only one.)
Traffic Citation Traffic Crash
Witness to Traffic Crash Roadside Assistance
Written Warning Arrested
Requested Information Attended a Safety Program
Visited Website Illinois State Fair - Springfield
Illinois State Fair - DuQuoin Witness to Crime
Victim of Crime No Contact
Question 5. Based on your most recent experience with the Illinois State Police:
Please respond to the following questions if you had contact with an employee of the ISP.
  Strongly Agree Agree Neither Agree or disagree Disagree Strongly Disagree
a. The ISP representative treated me fairly
b. The ISP representative was professional
c. The ISP representative was helpful
d. The ISP representative was courteous
e. The ISP representative was knowledgeable
f. The ISP representative was timely
Please respond to the following questions if you had contact with an ISP sponsored service.
  Strongly Agree Agree Neither Agree or disagree Disagree Strongly Disagree
g. The ISP service was professional
h. The ISP service was helpful
i. The ISP service was understandable
j. The ISP service was timely
Question 6. Based on your experiences with the Illinois State Police, please rate the overall quality of service provided.
Excellent
Above Average
Average
Below Average
Poor
Question 7. Please rate how safe you feel today compared to five years ago:
  Much safer Somewhat safer Neither safer nor less safe Somewhat less safe Much less safe
a. In your community
b. On Illinois Highways
Question 8. Please estimate how often you travel Illinois' Interstates, US Highways, or State Routes?
Daily
   
3-4 times per week
   
1-2 times per week
   
1-2 times per month
   
Less than 1 time per month
   
Never
   
Question 9. How many times in the last year would you estimate you have witnessed an ISP officer making contact with motorists?
0-1 time
2-3 times
4-6 times
7-10 times
11 or more times
Question 10. Please rank from 1 (most serious) to 7 (least serious) the following threats to your safety on Illinois' roadways.
  a. Aggressive Driving/Road Rage
  b. Alcohol or Drug Impaired Drivers
  c. Commercial Vehicles (Tractor-Trailers)
  d. Road Construction
  e. Seatbelt/Child Restraint Use
  f. Speeding
  g. Weather
Comments/Suggestions:

Maximum of 2000 characters.
 
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